Information regarding delivery & shipping

How much does shipping cost?

United Kingdom | Fedex (3-5 business days) | 8 GBP
United Kingdom | DHL Express Economy Select (3-5 business days) | 8 GBP 
United Kingdom | Royal Mail (1-3 business days) | 3 GBP

Austria | DHL Parcel Connect – Delivery by Austrian Post | 7 EUR
Austria | UPS Standard | 7 EUR
Austria | DHL Express Economy Select | 10 EUR

Belgium | DHL Parcel Connect – Delivery by Belgian Post | 7 EUR
Belgium | UPS Standard | 7 EUR
Belgium | DHL Express Economy Select | 10 EUR

Czech Republic | DHL Parcel Connect – Delivery by PPL (DHL CZ) | 7 EUR
Czech Republic | UPS Standard | 7 EUR
Czech Republic | DHL Express Economy Select | 10 EUR

Spain | DHL Parcel Connect – Delivery by DHL eCommerce | 7 EUR
Spain | UPS Standard | 7 EUR
Spain | DHL Express Economy Select | 10 EUR

Ireland | DHL Parcel Connect – Delivery by Irish Post (An Post) | 7 EUR
Ireland | UPS Standard | 7 EUR
Ireland | DHL Express Economy Select | 10 EUR

Italy | DHL Parcel Connect – Delivery by Poste Italiane | 7 EUR
Italy | UPS Standard | 7 EUR
Italy | DHL Express Economy Select | 10 EUR

Netherlands | DHL Parcel Connect – Delivery by DHL eCommerce | 7 EUR
Netherlands | UPS Standard | 7 EUR
Netherlands | DHL Express Economy Select | 10 EUR

Poland | DHL Parcel Connect – Delivery by DHL eCommerce | 7 EUR
Poland | UPS Standard | 7 EUR
Poland | DHL Express Economy Select | 10 EUR

Slovenia | DHL Parcel Connect – Delivery by Slovenian Post (Pošta Slovenije) | 7 EUR
Slovenia | UPS Standard | 7 EUR
Slovenia | DHL Express Economy Select | 10 EUR

Slovakia | DHL Parcel Connect – Delivery by Express One | 7 EUR
Slovakia | UPS Standard | 7 EUR
Slovakia | DHL Express Economy Select | 10 EUR

Rest of Europe | UPS Standard | 7 EUR
Rest of Europe | DHL Express Economy Select | 10 EUR

How long do deliveries take?

If you place your order before 11 noon CET on any weekday, we will ship it the same day. Orders placed at any other time will be shipped the next working day.

We ship all deliveries using UPS, DHL or Fedex and, depending on where you live, we guarantee delivery within 2-5 working days. Our partner will keep you up to date by e-mail or SMS during the delivery process regarding estimated delivery date and time. If the delivery arrangements are not convenient for you, you can rearrange your delivery. You can easily choose when, where and how you wish your package to be delivered.

Can I track my order?

Once we have dispatched your order, you will receive information from UPS, DHL or Fedex via e-mail or SMS allowing you to track your package. If the delivery arrangements are not convenient for you, you can rearrange your delivery. You can easily choose when, where and how you wish your package to be delivered.

Has my order been shipped?

We will send an e-mail to the e-mail address you provided when placing your order to notify you when your order is on its way. This will include information to allow you to track your package.

I haven’t received my order. Can you help me?

If your order does not arrive and you suspect it has been lost in transit, please contact our customer service team so we can assist you.

Can I have my package delivered to a different address?

Our partners offer several different convenient and flexible delivery options for you as the recipient. During the delivery process you will receive regular updates via SMS/e-mail where you can easily choose the delivery option that suits you.

Brexit Information: deliveries to the United Kingdom

The Brexit agreements will enter into force on January 1, 2021. The United Kingdom withdrawal from the EU will not be affecting you as a customer, as you will be able to continue shopping with us at Didriksons without any extra customs fees added. All applicable taxes and duties are included in the final purchase price when you place your order and there are no additional charges upon delivery.

QUESTIONS?

If you haven’t found the answer to your question in the FAQ or the website, please send an email to support@didriksons.com

Opening hours for customer service:

Monday-Friday: 09:00-11:30 and 13:00-16:00 CET

Saturday-Sunday: Closed

Day before public holiday: 09:00-11:30 CET

Public holiday: Closed