CARE ADVICE

 

Can I dry my clothes in a heating-cabinet?

When using a “heating-cabinet” the heat should not exceed the garment recommended washing temperature, for example if the advised washing temperature is 40°C then this applies also to the drying temperature.

 

How should I wash my Didriksons jacket?

You will find a label on the inside of the garment with easy-to-follow care instructions.

Before washing

Do up all buttons, zips, buckles and velcro. This is to avoid wear and tear, both to these parts and to the rest of the garment. Wash the garment inside out to reduce wear and tear to the material’s PU coating. Read the garment’s care instructions carefully.

 

During washing

Use a mild laundry detergent, as this is gentler on the garment and has less of an effect on its water repellency. Avoid using fabric softener, as this can have a negative effect on the garment’s water repellency and can contribute to the eutrophication of our lakes. Use the wash programme and temperature recommended in the garment’s care instructions. If hand-washing, never leave the garment to soak.

 

After washing

Remove the washed garment from the washing machine as soon as the programme has finished. Avoid tumble-drying, as this causes unnecessary wear to the material. We do not recommend drying garments in drying cabinets because the temperature in cabinets is often too high. It is possible to dry our garments in drying cabinets, but the temperature should not exceed the recommended wash temperature. In other words, if the label recommends washing at 40°C, then the garment should be dried at no more than 40°C in a drying cabinet.

To help protect the environment and your clothes, avoid washing garments unnecessarily!

 

 

How should I wash Galon® items?

Galon® is a fully wind and waterproof fabric and does not need any impregnation or aftercare to maintain its waterproofness. If your Galon® clothing gets dirty, just wipe it clean. But if you do want to wash an item, choose a 40°C programme. Remember that Galon® can be damaged if the garment is exposed to heat, so avoid using a drying cabinet or tumble dryer.

Hint: turn rainwear inside out if it is wet to help it dry faster.

Read more about Galon in our "The guide to galon® " here

 

 

When do I need to reimpregnate my Didriksons jacket?

When you buy a new garment from us, it is already impregnated with a water-repellent treatment. The impregnation lasts for between 3 and 10 washes, depending on the type of jacket it is. How soon you need to reimpregnate a jacket depends on how wet the jacket gets. We recommend reimpregnating jackets when raindrops no longer bead on the surface. Applying dry heat, for example by ironing the jacket, is usually enough to reactivate the water-repellent impregnation.


Depending on how much wear and tear the jacket has been exposed to, it may be a good idea to reimpregnate it after a period of use. We do not recommend a particular reimpregnating product, but you should preferably choose one that is free from fluorocarbons.

 

Can I dry my clothes in the dryer?

We believe that tumbling should be avoided as this causes unnecessary wear on the features of the material and the garment.

 

Why should I not use fabric softener?

Fabric softener should not be used on our impregnated garments as this can have a negative impact on the garment's water repellency. Use of fabric softener may also contribute to the eutrophication of our lakes.

 

The foot straps on my rain set have broken – what should I do?

We know that foot straps can wear because they are subjected to a lot of friction caused by constant contact with the ground. This is of course difficult to avoid, but we regard it as a challenge to find a suitable solution to the problem. To minimise the risk of the straps breaking, it is a good idea to wear shoes/boots with a small heel, so that the strap sits between the sole and the heel and is not in contact with the ground. We understand that this is not always possible, which is why we offer a kit with new straps here.

 

My garment has developed a hole/become damaged – can you help me repair it?

Unfortunately we don't offer any repair service. Instead we offer a fabric repair kit that can be ordered. The kit contains two patches and adhesive suitable for all Didriksons garments.

You find it here.

 

 

Can I get help with spare parts for a garment?

We have some spare parts available like buckles, buttons and zippers. Contact our customer service for assistance, support@didriksons.com

 

PRODUCT INFORMATION

Which size should my child have?

Size 70-170 is available in our kids and youth assortment. The size indicates the length of the child in centimeters.

You can find a chart of all the sizes under the section size guide.

 

What is the best way to open and close a 2-way zip?

To close:

Hur man stanger en ykk dragkedja

1. Pull down the top runner to sit on the lower runner at the bottom of the zip.

2. Insert the male pin into the sliders on both runners ensuring that it reaches the bottom whilst holding the two runners together. (If this is not done properly it can lead to faults on the zip).

3. Holding the male side of the zip and jacket at the bottom to create some tension, pull up the top runner.

To Open:

Hur man stanger en ykk dragkedja

1. Pull the top runner down to the bottom runner.

2. Remove the male side gently from both runners.

TIP!

All zips should be closed completely before washing. A zip left open can damage fabric or cause the tape to the fastener to shrink.

 

Who should I contact if I have a complaint?

Did you purchase the product from one of our retailers?

If you have a complaint regarding a product purchased from one of our retailers, please take the matter up directly with the store concerned. Under the Consumer Sales Act, a complaint must be taken up with the store where you purchased the product. The store will look at and consider your complaint and will contact us if anything is unclear.

Did you purchase the product from our online store?

If you have a complaint regarding a product purchased online at didriksons.com, then please contact our support team. In order for us to deal with your complaint in the best possible way, please provide us with your order number and photos of the product’s overall condition, the damage or the manufacturing defect. Please also explain what has happened and what you think is wrong. We will then contact you as soon as we can by e-mail or telephone.

 

Do your garments or accessory use or contain phthalates, heavy metals and other dangerous chemicals?

Chemicals are often needed in the manufacturing of our products, but we strictly adhere to a restricted list of approved chemicals and their thresholds and we regulate the amount of environmental and hazardous substances used in our processes. The list is based on the EU chemicals legislation REACH. Phthalates or heavy metals are not knowingly implemented into our products, however, accidental or involuntary contamination could occur during transit or transfer. Such an instance could be due to a cross contamination from other processes within the same factory, but the possible level and concentration of such a contamination occurring will not exceed any set limits that are applicable to these substances or chemicals.

 

Does your garment have any per-fluorinates (fluorocarbons)?

The water repellency treatment on all products are from 2015 free from fluorinated substances.

 

What is Galon®?

Galon® is a 100% waterproof material that requires no waterproofing or finishing. The material is made of a fabric that is coated with PU (polyurethane). Galon® is a soft, quick drying and smooth material which is durable and hardwearing. It is easy to keep clean and can be wiped with a damp cloth, instead of having to be washed. Galon® is free from toxic substances.

 

Do you use real fur?

We have an extremely strict policy which is against the use of real fur, leather or down in our garments.

 

How durable is the garment?

To increase the durability of our garments, we use extra reinforcement on the most vulnerable areas, such as the back and knees. There are few materials that can withstand the wear and tear when the garment is subjected to extreme abrasion like gravel, asphalt or stone.

 

What does it mean when a garment is breathable?

When we say that a garment is breathable, we are referring to the garment's ability to transport moisture, in the form of condensation, from the body to the outside of the garment. Levels of breathability between brands are not always comparable and depend on the test standard that was used. We use the American standard ASTM E-96 BW to test our products because the test conditions can be closely compared with the Swedish summer in both humidity and temperature. The breathability of a garment can be perceived differently depending on the combination of fabrics used, physical activity and weather conditions.

 

What does taped/welded seams mean?

We tape or weld the seams on our waterproof garments to prevent water from penetrating the seams, which are the most critical areas on waterproof garments.

 

What do you mean by fully waterproof?

When we say that a garment is fully waterproof, we are referring to its design, outer fabric and taped and welded seams. The water that comes into contact with the garment when it rains or snows should be repelled by it.

 

How does the "Extend size" work?

The system applies to our childrens nylon and polyester waterproof product. There is a special red seam on the inside lining of the arms and legs which can be unpicked to extend the length of the garment by roughly one size. This allows the garment “to grow” normally at the same rate as the child and in most cases in size over a full season. Remember to use a seam ripper when you loosen the stitching so the fabric will not be damaged.

 

How do I find the article/style number in my garment?

The six figure style number can be found on the care label on the inside of the garment.

 

Where can I find information about the properties and features of a specific product?

Each product has a descriptive product text and technical information about its waterproofness and breathability, for example. If you would like more information about a specific product, please contact our support team and we will help you.

 

Questions?

If you haven’t found the answer to your question in the FAQ or the website, please send an email to support@didriksons.com.

Opening hours for customer service:

Monday-Friday: 09:00-11:30 and 13:00-16:00 CET

Saturday-Sunday: Closed

Day before public holiday: 09:00-11:30 CET

Public holiday: Closed

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