ORDERS

Queries regarding your order?

 

How do I know that you’ve received my order?

If you haven’t received a confirmation to your e-mail address, you can double-check your junk mail folder. If the confirmation isn’t in there either, it could be that the wrong e-mail address was entered from the outset. You can always contact us to make sure that your order has been registered.

 

I’m having trouble placing an order. Can you help me?

Sometimes technology malfunctions. Try opening a different browser to see if it works better. If that doesn’t work either, please contact our customer service team and we will do our best to help you.

 

I want to cancel my order – what do I do?

In order to get your items to you as quickly as possible, your order will be processed shortly after being placed. If your order has not yet been dispatched, it may be possible to cancel it. Contact our customer service team and we will check if it is possible to stop your order.

 

Can I make changes to my order after I have completed the order process?

If you want to make a change to an order that has already been placed, please contact our customer service team. Depending how far along we are with processing your order, we may be able to help you make changes. Unfortunately, if your order has already been shipped, we will not be able to make any requested changes.

 

The product is out of stock. Will you be getting more stock?

We produce two collections a year, spring/summer and autumn/winter, and, depending on the product, our stocks are replenished roughly twice each season. Feel free to contact our customer service team to ask about the status of incoming deliveries to our warehouse. We may also refer you to one of our retailers, who may have the product still in stock.

Questions?

Please e-mail us at support@didriksons.com or call us Monday - Friday between 09:00-12:00 and 13:00-16:00 CET on +46 (0)33- 10 19 13.

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