RETURN

We extend our period for returns and exchanges until January 8, 2021.

Valid for customers purchasing from our online shop from November 20, 2020.

 

How much does it cost to return goods?

We offer free returns for all online purchases if you use our return label.

How do I return a product?

To return a product, you should register it digitally using the instructions contained in your order confirmation, or click HERE and enter your order number and the e-mail address that you used when placing your order.

You always have a 14-day right of return from the date you receive your goods. All products should be returned in the same condition, with accompanying delivery notes and packaging, as when you received your delivery. Please follow the instructions below:

1. Register your return digitally.

2. Place the goods you want to return into the shipping package and affix the accompanying returns label.

3. Drop your package off at one of DHL’s Express collection points. You can also arrange a pickup for your package directly at DHL’s webpage. Remember to save the receipt/package number you are given until we have processed your return.

4. You’re now done! We will process your return as soon as we receive your returns package. You will receive a notification from us once we have processed your return or exchange.

 

Have you received my return?

Once your return package arrives at our warehouse, we will process it within 7-14 working days and notify you by e-mail once the return has been registered. If you think your return has not reached us, you can contact our customer service team, who can track packages and check current status. For faster processing, please register your return digitally here.

 

What do I do with my invoice after I’ve returned a product?

If you’ve paid by invoice, register your return at Klarna. Your invoice will then be on hold and this will minimize the risk of your invoice falling due for payment. You will receive an e-mail from Klarna once we have processed your return.

 

How long will it take until you process my return?

We always process returns as soon as we can, but it can take up to 14 working days from the day we receive your return. If you have any other questions regarding your return, please contact our customer service team.

 

How many days do I have to return a product that was purchased online?

You can return a product up to 14 days after receiving your order.

 

When will I get my money back if I’ve already paid my invoice?

As soon as your return has been registered, Klarna will commence the refund process. Klarna will send you an e-mail with a refund form to complete. After that, you will receive your refund within 7 banking days.

 

I have a complaint. What should I do and which guarantees apply

First of all, we’d like to apologise! We are constantly working to ensure that our products are of a high quality, but unfortunately issues do sometimes arise.

 

Did you purchase the product from one of our retailers?

If you have a complaint regarding a product purchased from one of our retailers, please take the matter up directly with the store concerned. Under the Consumer Sales Act, a complaint must be taken up with the store where you purchased the product. The store will look at and consider your complaint and will contact us if anything is unclear.

 

Did you purchase the product from our online store?

If you have a complaint regarding a product purchased online at didriksons.com, then please contact our support team. In order for us to deal with your complaint in the best possible way, please provide us with your order number and photos of the product’s overall condition, the damage or the manufacturing defect. Please also explain what has happened and what you think is wrong. We will then contact you as soon as we can by e-mail or telephone.

 

EXCHANGES

What do I do if I want to exchange a product?

To exchange a product, you should register it digitally using the instructions contained in your order confirmation, or click HERE and enter your order number and the e-mail address that you used when placing your order.

Please note that you can only exchange it for a different size or colour. If you want to exchange it for a completely different product, we would ask that you return the garment and place a new order. If the size or colour is not available, it is unfortunately out of stock.

By registering your return digitally, we will be able to process your exchange quicker and it gives you greater control over the return process. Please follow these steps:

1. Register your exchange digitally and follow the instructions provided.

2. Place the goods you want to return into the shipping package and affix the accompanying returns label.

3. Drop your package off at one of DHL’s Express collection points. You can also arrange a pickup for your package directly at DHL’s webpage. Remember to save the receipt/package number you are given until we have processed your return.

4. You’re now done! We will process your exchange as soon as we receive your return. You will receive a message from us once we have processed your exchange.

You always have a 14-day right of return from the date you receive your goods. All products should be returned in the same condition, with accompanying delivery notes and packaging, as when you received your delivery.

 

How long will it take until you process my exchange?

By registering your return digitally, we will be able to process your exchange quicker and it gives you greater control over the exchange process. We always process exchanges as soon as we can, but it can take up to 3-5 working days from the day we receive your return. If you have any other questions regarding your exchange, please contact our customer service team so we can assist you.

 

What do I do about my invoice when exchanging a product?

If you’ve paid by invoice, register your return at Klarna. Your invoice will then be on hold and this will minimize the risk of your invoice falling due for payment. We do not generate a new invoice when a product is exchanged. It is the same original invoice that must be paid when exchanging for a different size.

 

How many days do I have to exchange a product that was purchased online?

You can exchange a product up to 14 days after receiving your order.

 

Have you received my return?

Once your return arrives at our warehouse, we will process your exchange for a different size within 3-5 working days. You will receive a new notification once your exchanged item is available to collect from your collection point. If you think your return has not reached us, you can contact our customer service team, who can track and check the current status of your return.

Questions?

Please e-mail us at support@didriksons.com or call us Monday - Friday between 09:00-12:00 and 13:00-16:00 CET on +46 (0)33- 10 19 13.

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