Terms of sale

The following general terms of sale (“Terms”) apply when ordering goods through www.didriksons.com (“Website”). Didriksons Regnkläder AB (“Didriksons” or “we”) has the address: Prognosgatan 18, SE-50464 Borås, Sweden. Tel. (+46)033 10 19 13. E-mail: support@didriksons.com. Corporate ID number: 556566-1831. VAT number: SE5565661831.

 

Table of contents

1. General

2. Payment

3. Order confirmation and delivery confirmation

4. Ordering, shipping and deliveries

5. Right of cancellation, return and exchange

6. Complaints

7. Reservations

8. Discharge from liability

 

1. General

Didriksons is the selling party and offers fashion products. As a customer, you can choose to order goods from their website. Orders placed via the website can be delivered to a collection point in your country.

By completing your order on this website, you agree to our terms of sale, and this makes your order binding. You are also confirming that the information entered is correct. As the customer, you bear responsibility for any incorrect information.

Didriksons reserves the right to change these terms at any time and we therefore recommend that, as a customer, you always read the general terms of sale before making a purchase.

The terms only apply to sales to private individuals over 18 years of age. Persons under the age of 18 are not permitted to make orders on credit. Any customer under the age of 18 must have consent from a parent or guardian.

We make reservation for unpredictable events that may result in goods being sold out, stock differences, delivery delays, price adjustments and technical errors. Furthermore, we make reservation for any inaccuracies in images, text and/or pricing.

2. Payment

In cooperation with Klarna, we offer payment by invoice, payment in instalments, credit card payment and direct payment. This payment solution is known as Klarna Checkout.

By providing information at the checkout, you agree to Klarna’s terms and conditions. By clicking on “Complete purchase”, you agree to our terms and conditions.

Klarna Checkout presents certain information for you as soon as you have been identified. The information you need to enter for identification may vary between different purchase transactions and customers. 

Once you have been identified, Klarna Checkout will show you which options are available to you. Invoice is the default payment option, but you can, of course, freely select one of the other options such as direct payment via your bank or payment by card. The options you are offered may vary over time. You can choose whether to set up PIN protection for using Klarna Checkout.

All communication and information regarding payments comes to you direct from Klarna. Further information and full terms and conditions for Klarna’s payment method can be found here. For information about your payment, please contact Klarna’s customer service team.

Klarna Checkout offers the following payment methods:

• Invoice

• Payment in instalments

• Card payment

• Direct payment

3. Order confirmation and delivery confirmation

On completion of your online order, an order confirmation will automatically be sent to the e-mail address registered to your account. If you do not receive an order confirmation or if you have any other questions, please contact our customer service team. Please note that the order confirmation is only intended to inform you that we will start processing your order. We will send you a delivery confirmation as soon as availability of the product(s) has been confirmed and the item(s) can be delivered.

When your order is shipped from our warehouse, a delivery confirmation will be sent to the e-mail address you provided when placing your order, listing the goods that will be delivered to you. If any item is out of stock, this will be shown in your delivery confirmation, and the amount paid for this item will be automatically refunded via Klarna.

You will also receive a separate receipt from Klarna sent to your e-mail address, which you should use for any returns. Be sure to save the receipt from Klarna and the delivery confirmation.

4. Ordering, shipping and deliveries

We can deliver your order to addresses within the UK, the Netherlands, Belgium, France, Estonia, Latvia and Lithuania. For delivery to other countries, you can find information on didriksons.com.

We partner with DHL Express, which handles delivery quickly, easily and securely. DHL Express offers several different convenient and flexible delivery options for you as a customer. During the delivery process you will receive regular updates via SMS/e-mail with a link to DHL On Demand Delivery, so you can easily choose the delivery option that suits you. We reserve the right to refuse to process orders in the event of suspected fraud. Any attempted fraud will be reported to the police.

 

4.1 Shipping

Checkout shows available shipping options, shipping cost and delivery time. We will ship your order using DHL Express. As soon as your package has been dispatched, you will receive a notification from DHL Express. Delivery is normally within 2-4 working days. DHL will keep you up to date by e-mail and/or SMS during the delivery process regarding estimated delivery date and time. If the delivery arrangements are not convenient for you, you can rearrange your delivery via DHL Express. You can easily choose when, where and how you wish your package to be delivered. If the package you are to pick up is damaged, do not accept it and report it to the shipping agent.

 

4.2 Delay and partial deliveries

We do our best to ensure that you as a customer receive your order as soon as possible, but we make reservation for the fact that delivery may take longer at busy times (e.g. Christmas) and in the event of circumstances beyond our control. Didriksons does not undertake partial deliveries. If, for any reason, we are unable to ship all the items in your order, we will inform you of this as soon as possible. If we have already received payment for any such order, we will refund the relevant amount for the item(s) using the same payment method that you used when placing your order.

 

4.3 Non-collected packages

Your package will remain at the selected carrier’s collection point for 14 days from the date you are notified that your package is available to collect. If you have not collected your package after 14 days, it will be returned to our warehouse. Didriksons reserves the right to charge you EUR 18 for return shipping and handling costs for any packages that are not collected.

 

4.4 Prices

When ordering online, the prices stated on the website shall apply. All prices on the website are given in GBP (or EUR) and include applicable VAT. Shipping charges may be added to your order in accordance with our shipping terms and conditions.

 

4.5 Age limit

Purchases may only be made by private individuals over the age of 18. Persons under the age of 18 are not permitted to make orders on credit.

5. Right of cancellation, return and exchange

As a customer, in accordance with the Distance and Off-Premises Contracts Act (2005:59), you always have 14 days right of cancellation when purchasing online. The cancellation period starts from the day you collect the item or receive it. At Didriksons, we grant full right of return and exchange (“Open purchase”) for 14 days. Items must be unused, in saleable condition, with all labels and seals, etc. intact. This also applies to reduced items. If the product has been handled to a greater extent than necessary, resulting in a decrease in value, the difference between the selling price and the market price will be refunded.

The right of return and exchange does not apply to:

(1) items manufactured according to personal instructions (e.g. custom-made), or

(2) items with a broken seal or removed health/hygiene seal (e.g. underwear and swimwear)

 

5.2 Return to warehouse

If you wish to return one or more items to our warehouse, this is free of charge. You should register your return or exchange digitally. Use the link received in your delivery confirmation and select the order you wish to return. You can also click here! Enter your order number and the e-mail address you used when placing your order and follow the instructions. Affix the prepaid returns label to the outside of your package and then drop it off at your nearest DHL collection point. You can also arrange for your package to be collected by calling DHL’s customer service team. Hang onto the package receipt from the agent until we have received and registered your return.

 

5.3 Refunds

Once your package has arrived at our warehouse, a refund will be made as soon as your return has been received and checked. If you paid by card, the amount will be refunded to your card. If you pay by invoice, your invoice amount will be adjusted accordingly and you will find your updated invoice on https://www.klarna.com/international/. You only pay for the items you keep. If you have an unpaid invoice for your order, it is important that you log in to Klarna’s website and extend the payment deadline for your invoice to allow time for the return to be registered. You can also contact Klarna’s customer service team for assistance with this.

6. Complaints

As a consumer, under the law you have a 2-year right to complain about faulty goods. If you have purchased a product from Didriksons’ online store and discovered that it was incorrect, defective or damaged in transit, you as a customer are asked to make an immediate complaint.

In the event of a complaint enquiry, we would ask you to initially use the return link received in your delivery confirmation to register your complaint digitally. You can also click here! Enter your order number and the e-mail address you used when placing your order and follow the instructions. We will then assess your complaint and contact you if anything is unclear. Once the item concerned has been registered and checked, you as a customer will be compensated in accordance with the applicable consumer protection legislation. Didriksons reserves the right to deny a complaint if the product is not found to be defective under the applicable consumer protection legislation. As a consumer, you can complain via the EU’s online dispute resolution platform.

In the event of an approved complaint, the item must always be returned to our warehouse. Free return shipping is always provided for approved complaints.

I do not have a complaint about my item, but I wish to have it repaired:

Damage to clothing caused by the user, lack of care, improper handling or normal wear and tear is not covered by the right to complain.

7. Reservations

We make reservation for unpredictable events that may result in goods being sold out, stock differences, delivery delays, price adjustments and technical errors. Furthermore, we make reservation for any inaccuracies in images, text and/or pricing. In the event of incorrect pricing of items in your delivery, the price for which you purchased the product at the time of purchase (see delivery confirmation/receipt) is the price that applies to the purchase.

8. Discharge from liability

In the event of force majeure, our obligations are deferred. Examples of force majeure include strikes, illness among staff, transport disruptions, import/export bans, whether this directly affects us as a company or our suppliers/partners. If any force majeure situation lasts longer than two months, both we and the customer have the right to cancel the contract without any obligation to pay damages.

 

Last updated: 2020-04-28

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