Information regarding delivery & shipping
The shipping cost is 8 euro/pound regardless of order value. We will ship your package using DHL Express, which offers several different convenient and flexible delivery options for you as a customer.
If you place your order before 12:00 on any weekday, we will ship it the same day. Orders placed at any other time will be shipped the next working day. We ship all deliveries using DHL Express and, depending on where you live, we guarantee delivery within 2-4 working days. DHL will keep you up to date by e-mail or SMS during the delivery process regarding estimated delivery date and time. If the delivery arrangements are not convenient for you, you can rearrange your delivery via DHL Express. You can easily choose when, where and how you wish your package to be delivered.
Once we have dispatched your order, you will receive information from DHL via e-mail or SMS allowing you to track your package. If the delivery arrangements are not convenient for you, you can rearrange your delivery via DHL Express. You can easily choose when, where and how you wish your package to be delivered.
We will send an e-mail to the e-mail address you provided when placing your order to notify you when your order is on its way. This will include information to allow you to track your package.
If your order does not arrive and you suspect it has been lost in transit, please contact our customer service team so we can assist you.
We partner with DHL Express, which handles delivery quickly, easily and securely. DHL Express offers several different convenient and flexible delivery options for you as the recipient. During the delivery process you will receive regular updates via SMS/e-mail with a link to DHL On Demand Delivery, so you can easily choose the delivery option that suits you.
Please e-mail us at firstname.lastname@example.org or call us Monday - Friday between 09:00-12:00 and 13:00-16:00 CET on +46 (0)33- 10 19 13.