DELIVERY

Information regarding delivery & shipping

 

How much does shipping cost?

The shipping cost is 8 euro/pound regardless of order value. We will ship your package using DHL Express, which offers several different convenient and flexible delivery options for you as a customer.

 

How long do deliveries take?

If you place your order before 12:00 on any weekday, we will ship it the same day. Orders placed at any other time will be shipped the next working day. We ship all deliveries using DHL Express and, depending on where you live, we guarantee delivery within 2-4 working days. DHL will keep you up to date by e-mail or SMS during the delivery process regarding estimated delivery date and time. If the delivery arrangements are not convenient for you, you can rearrange your delivery via DHL Express. You can easily choose when, where and how you wish your package to be delivered.

 

Can I track my order?

Once we have dispatched your order, you will receive information from DHL via e-mail or SMS allowing you to track your package. If the delivery arrangements are not convenient for you, you can rearrange your delivery via DHL Express. You can easily choose when, where and how you wish your package to be delivered.

 

Has my order been shipped?

We will send an e-mail to the e-mail address you provided when placing your order to notify you when your order is on its way. This will include information to allow you to track your package.

 

I haven’t received my order. Can you help me?

If your order does not arrive and you suspect it has been lost in transit, please contact our customer service team so we can assist you.

 

Can I have my package delivered to a different address?

We partner with DHL Express, which handles delivery quickly, easily and securely. DHL Express offers several different convenient and flexible delivery options for you as the recipient. During the delivery process you will receive regular updates via SMS/e-mail with a link to DHL On Demand Delivery, so you can easily choose the delivery option that suits you.

Questions?

Please e-mail us at support@didriksons.com or call us Monday - Friday between 09:00-12:00 and 13:00-16:00 CET on +46 (0)33- 10 19 13.

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